Privacy Policy

Last updated: May 2026 · ABN 50 681 086 519

1. Our Commitment

Mac Murlach Software Engineering Pty Ltd (ABN 50 681 086 519) ("MMSE", "we", "us", "our") is committed to protecting your privacy. This Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We do not sell, trade, rent, or distribute your personal information to third parties for any commercial or marketing purpose — under any circumstances.

2. Information We Collect

We may collect the following types of information:

Identity information: name, email address, job title, organisation name
Account credentials: email and hashed password for tool access (ARIES, GEMINI)
Usage data: actions performed within our tools, feature usage patterns, error logs — used solely to improve functionality
Communication data: emails and messages sent to us at support@macmurlach.com
Business data you input: incident records, team data, task information entered into ARIES or GEMINI — this data belongs to you
Technical data: browser type, IP address, and device information collected automatically when you visit macmurlachse.com

We do not knowingly collect personal information from individuals under the age of 18.

3. How We Collect Information

Information is collected when you:

Register for or log in to a hosted tool (ARIES, GEMINI)
Contact us via email or enquiry forms
Enter data into our software products
Visit our website (via cookies and standard web analytics)
Enter into a services agreement with MMSE

4. How We Use Your Information

Your information is used solely for the following purposes:

To provide, operate, and maintain our software tools and services
To authenticate your identity and manage your account
To communicate with you regarding your engagement or support requests
To improve and develop our products based on usage patterns
To comply with legal obligations
To issue and manage invoices and payments

We will not use your information for unsolicited marketing without your explicit consent.

5. Data Storage

Your data is stored using the following mechanisms depending on the product:

GEMINI: Account and data storage is managed via Google Firebase (Firestore and Firebase Authentication), hosted on Google Cloud infrastructure. Firebase is bound by Google's data processing terms and complies with international data protection standards.
ARIES (offline deployments): Data is stored locally in your browser's localStorage or as a downloaded JSON file on your own device or network. MMSE does not have access to locally stored ARIES data.
Website: Standard server logs and cookies may be retained for up to 90 days for security and performance purposes.

Data stored in Firebase may be held on servers located in the United States or other Google Cloud regions. By using GEMINI, you consent to this storage arrangement. Google Firebase complies with applicable data protection laws including GDPR and Australian Privacy Principles.

6. Data We Do Not Collect or Sell

MMSE explicitly does not:

Sell personal information to any third party
Share personal information with advertisers or data brokers
Use your data to build advertising profiles
Distribute client business data to any external party without explicit written consent
Use automated profiling or algorithmic decision-making that affects your legal rights

7. Disclosure of Information

We may disclose your information only in the following limited circumstances:

To third-party service providers who assist in operating our platform (e.g. Firebase/Google Cloud), bound by confidentiality obligations
Where required by Australian law, court order, or regulatory authority
To protect the rights, property, or safety of MMSE, our clients, or the public
With your explicit written consent

8. Data Security

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure. Security measures include:

HTTPS encryption across all hosted services
Firebase Authentication with secure token management
Access controls limiting staff access to personal data
Regular review of security practices

No method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal retention obligations)
Withdraw consent for data processing where consent is the basis for processing
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at support@macmurlach.com. We will respond within 30 days.

10. Cookies

Our website may use essential cookies to maintain session state and improve performance. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings, though some functionality may be affected.

11. Links to Third-Party Sites

Our site contains links to third-party websites including Dockeridoo (dockeridoo.com). These sites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted at macmurlachse.com with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

13. Contact & Complaints

For privacy enquiries, access requests, or complaints:
support@macmurlach.com
Mac Murlach Software Engineering Pty Ltd
Brisbane, Queensland, Australia
ABN 50 681 086 519

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.